Licensed Venues

Our door supervisors are the first point of contact for your customers. They set the tone for the night, combining professionalism with approachability.

Duties include:

ID and age verification.
Searching (when required).
Enforcing venue policies (dress codes, entry refusals, etc.).
Managing guest lists and VIP entries.
Monitoring capacity limits.

Conflict Management & Crowd Control

Whether it's a busy Saturday night or a major event, our team ensures smooth crowd management. We prevent overcrowding, manage queues, and diffuse potential flashpoints before they escalate.

Customer Service with a Security Edge

Our security officers aren't just there to enforce rules — they're there to enhance the customer experience. From giving directions to assisting vulnerable individuals, our staff provide support with professionalism and empathy.

Incident Response & Reporting

Should an incident occur, our team responds quickly, effectively, and in line with both legal requirements and your venue's policies. We also provide detailed incident reports, ensuring transparency and accountability.

Asset Protection

We don't just protect people — we protect your property, stock, and assets. From monitoring CCTV to preventing theft or vandalism, our officers keep your venue secure.

The 5Star Security Difference

Licensed venues that partner with 5Star Security Ltd see the difference immediately:

Reduced incidents – Professional, proactive security keeps your venue safe.
Happy customers – Guests feel safe, respected, and welcome.
Peace of mind – You know your venue is in safe hands.
Better reputation – Security that enhances, not damages, your brand.
Licensing protection – Stay compliant and avoid costly mistakes.

Case Study: How We Support Licensed Venues

One of our recent clients, a popular nightclub in London, faced challenges with overcrowding and rising incidents at the door. After partnering with 5Star Security Ltd, we introduced tailored entry protocols, assigned a specialist conflict resolution team, and provided regular staff training.

The result?

Incidents reduced by over 60% within the first three months.
Positive customer feedback on safety and professionalism.
Improved relationship with local licensing authorities.

This is the difference the right security partner makes.

Training & Standards

Our commitment to excellence means every member of our team undergoes:

SIA Licensing Training
Conflict Management & Physical Intervention
Health & Safety Awareness
Customer Service & Equality/Diversity Training
Emergency First Aid at Work

We also conduct ongoing professional development, refresher courses, and site-specific training to ensure our team are always prepared.

Protect Your Venue, Protect Your Business

When you choose 5Star Security Ltd, you're not just hiring security officers — you're partnering with a company that understands licensed venues inside out.

We know the pressures you face:

Meeting licensing conditions.
Managing busy nights and unpredictable crowds.
Keeping customers happy while staying safe.
Protecting your staff and assets.

We remove the stress by delivering reliable, professional, and customer-focused security solutions that let you focus on running your venue with confidence.

Ready to Secure Your Venue?

At 5Star Security Ltd, we're passionate about raising standards in venue security. Our mission is simple: to deliver safety, professionalism, and peace of mind for every client we work with.

If you manage a licensed venue and want security you can trust, it's time to work with a team that truly delivers