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Licensed Venues

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Our door supervisors are the first point of contact for your customers. They set the tone for the night, combining professionalism with approachability.

 

Duties include:

 

  • ID and age verification.

  • Searching (when required).

  • Enforcing venue policies (dress codes, entry refusals, etc.).

  • Managing guest lists and VIP entries.

  • Monitoring capacity limits.

 

Conflict Management & Crowd Control

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Whether it's a busy Saturday night or a major event, our team ensures smooth crowd management. We prevent overcrowding, manage queues, and diffuse potential flashpoints before they escalate.

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Customer Service with a Security Edge

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Our security officers aren't just there to enforce rules — they're there to enhance the customer experience. From giving directions to assisting vulnerable individuals, our staff provide support with professionalism and empathy.

 

Incident Response & Reporting

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Should an incident occur, our team responds quickly, effectively, and in line with both legal requirements and your venue's policies. We also provide detailed incident reports, ensuring transparency and accountability.

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Asset Protection

 

We don't just protect people — we protect your property, stock, and assets. From monitoring CCTV to preventing theft or vandalism, our officers keep your venue secure.

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​The 5Star Security Difference

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Licensed venues that partner with 5Star Security Ltd see the difference immediately:

 

  • Reduced incidents – Professional, proactive security keeps your venue safe.

  • Happy customers – Guests feel safe, respected, and welcome.

  • Peace of mind – You know your venue is in safe hands.

  • Better reputation – Security that enhances, not damages, your brand.

  • Licensing protection – Stay compliant and avoid costly mistakes.

 

Case Study: How We Support Licensed Venues

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One of our recent clients, a popular nightclub in London, faced challenges with overcrowding and rising incidents at the door. After partnering with 5Star Security Ltd, we introduced tailored entry protocols, assigned a specialist conflict resolution team, and provided regular staff training.

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The result?

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  • Incidents reduced by over 60% within the first three months.

  • Positive customer feedback on safety and professionalism.

  • Improved relationship with local licensing authorities.

 

This is the difference the right security partner makes.

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Training & Standards

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Our commitment to excellence means every member of our team undergoes:

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  • SIA Licensing Training

  • Conflict Management & Physical Intervention

  • Health & Safety Awareness

  • Customer Service & Equality/Diversity Training

  • Emergency First Aid at Work

 

We also conduct ongoing professional development, refresher courses, and site-specific training to ensure our team are always prepared.

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Protect Your Venue, Protect Your Business

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​When you choose 5Star Security Ltd, you're not just hiring security officers — you're partnering with a company that understands licensed venues inside out.

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We know the pressures you face:

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  • Meeting licensing conditions.

  • Managing busy nights and unpredictable crowds.

  • Keeping customers happy while staying safe.

  • Protecting your staff and assets.

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We remove the stress by delivering reliable, professional, and customer-focused security solutions that let you focus on running your venue with confidence.

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Ready to Secure Your Venue?

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At 5Star Security Ltd, we're passionate about raising standards in venue security. Our mission is simple: to deliver safety, professionalism, and peace of mind for every client we work with.

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If you manage a licensed venue and want security you can trust, it's time to work with a team that truly delivers

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To enquire about 5Star services please CONTACT US

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